|
In another Right Brain Workout I rant about those fink cards you find in some businesses. You know, the cards that ask you
to tattle on your server if you're unhappy with the service. A server who's no doubt
underpaid, overworked, and at the mercy of some short-tempered, short-order cook.
Then I got a phone call from my car dealer's customer
service
department. Sure, it interrupted my day, and they asked me to rate the service. But at
least I was talking to a human, and I was able to say, "Marlene is the best thing
that's happened to that dealership. Put her in charge."
Even better than that, though, was the cash register receipt from my neighborhood discount
store that I just happened to read. It said, "Please call 1-800... if you receive
exceptional service from one of our employees."
What a breakthrough! Didn't your mother tell you, "If you can't say anything nice,
don't say anything at all"? Mine did. Someone took that simple, homespun advice and
applied it to the often nasty business of employee motivation.
It just goes to show, that it's not always the revolutionary,
rule-breaking, risk-taking ideas that we need. Sometimes the creative solution is as
simple as applying the tried and true to where some left-brainer has obviously tried too
hard.
|
