| Asked to decide what they need in order to perform more creatively, employee
teams invariably include at the top of their list a stimulating space devoted to
creative work. Allowed to design and furnish their own creative space, they also
make excellent choices — choices confirmed by those who have designed
successful creative spaces. Yes, I mean to suggest that if want to make space for creative work, the
collective wisdom within your organization already knows pretty well what you
need. This article, however, will help you employ that wisdom, avoid a number of
pitfalls, and save valuable time, which we all know is money.
Why creative space?
The following paradox can confound your attempts to plan creative space: If your company
already enjoys a thriving creative culture, you really don’t need a special place to do
creative work. If, on the other hand, creativity is not an integral part of your
culture, a creative workspace will do little to make your organization more
creative.
Regarding the first part of the paradox, any place in which a truly creative
organization works already amounts to a creative work space. Fortunately the
"spaces" they spontaneously create when they put their heads together
make excellent models for the brick-and-mortar space you may want to construct.
So why tamper with a good thing?
A specific creative space within an already thriving creative shop can do
more than provide a defined area in which to perform creative work. A
well-designed space can increase motivation, facilitate communication, expand
interest in creativity beyond a creative department, crank up the creative
tempo, showcase your company’s commitment to creativity, entertain and inspire
your clients, garner publicity around your creative mystique… There’s really
no end to the benefits you can gain if you go at it with your best creative
attitude.
As for the second part of the paradox, there’s little use building or even
setting aside a place for creativity if your people do not feel authorized to
innovate. The most stimulating creative workspace, no matter how creatively
designed and appointed, will be made a mockery within a creatively stifling
organization. However, one of the best ways to begin developing a creative
culture is to literally make room for creativity, as long as you keep in mind
that a creative space is not the solution but simply a step in the right
direction.
Any organization can benefit from any step in the direction of fostering
creativity. If your company percolates with creativity, you can gain workspace
efficiencies and turn up the creative heat even higher. If not, why not start
building your creative culture by defining a rallying point for even more
effective steps in that direction?
What a space can do
What can a space devoted to creativity actually contribute? Designed properly
and kept flexible enough to modify as needed, it can provide the kind of
stimulation its users want, which can increase motivation and communication,
encourage play and collaboration. It can also make efficient use of space by
allowing users to share space, tools, other resources you might otherwise have
to duplicate.
Motivation
Stephen R. Grossman, author of Innovation, Inc.,
talks about two kinds of motivation — intrinsic and extrinsic. That is,
motivation from inside
and from outside the creator. Creative space can improve the principal external
source of energy and attention — stimulation. You can increase extrinsic
motivation with an attractive and stimulating place to create, but such an
effort will offer short-term benefits at best.
On the other hand, how you build your creative space will determine the
degree of intrinsic motivation your space provides. And here is where you can
anticipate longer-term results. Allow its design to reflect and support the
needs of its users and they will be motivated to the degree they see it as a
product of their own making. Keep its physical properties flexible so that they
can continue to adapt it. The more flexible and adaptable your design, the
longer you will see both intrinsic and extrinsic motivational rewards.
Communication
You ask your employees to report to the same place every day in order to
achieve a number of obvious efficiencies. Among these is the need to communicate
face-to-face with each other. And yet we wall up certain individuals, not
without reason in most cases, but not without a downside either. Namely, poorer
communication, less collaboration, and less cross-pollination. It is a mistake
to confine people in any way that will insulate them from cross-pollination. If
you have to isolate people, for reasons of confidentiality, for example, make
sure you equally enhance the opportunities for communication, especially
face-to-face communication, to balance the equation.
A space designed as creative can lend itself to any kind of informal
gathering. If allowed to do so, it will. We will see that informal gatherings
are the principal source of new ideas the typical office.
A place to talk
It's essential that creative people have a place to exchange ideas, because
when creative people meet and talk, things happen. Michael Michalko, author of Cracking
Creativity, points to research of David Bohm, who observes
that Nobel Prize-winning physicists of this century — Albert Einstein, Niels
Bohr, Werner Heisenberg, and Wolfgang Pauli — shared ideas freely during
informal discussions. Because their discussions were open, free, and
spontaneous, everyone was able to advance his own theories when he went back to
his private space.
The dynamics of face-to-face idea exchange can be improved when the
environment supports open and free dialog. We hear complaints of conference room
meetings with pre-arranged seating that become utterly predictable, boring, and
much less productive than they could be. The opposite is true in a room in which
people are free to get up and move around, stand up or stretch out, use the
walls and easel pads to illustrate their points, and so on.
It's these kinds of meetings that encourage dialog. The kind of meeting in
which ideas bounce off other ideas and eventually collide to make a great new
idea. Board rooms and conference rooms, the typical space reserved for meetings,
all but kill creative expression. The focal points of innovation in most
organizations are the places where people choose to gather informally —
whether it's the coffee machine, copy machine, cafeteria, or hallways.
Why not
provide such places?
In some organizations, the space set aside as informal places to talk has
overtaken the space reserved for private offices. Extravagant suites for the top
brass have been converted into public space. The top executives work out of the
smallest spaces! Space is allotted according to what the users does. If the job
requires more space, it gets more space. Since idea exchange is valued, it gets
more space.
A place to generate ideas
We call them gag sessions.
We get in there and toss ideas around.
And we throw them in and put all the minds together
and come up with something
and say a little prayer and open it and hope it will go.
—Walt Disney
The unrestrained rowdiness of bouncing ideas off the wall is discouraged in
the typical office out of respect for the need of other workers to concentrate.
This is great for the concentrators, but not so good for the idea generators.
They line up to book conference rooms which are often not available for
spontaneous creative sessions. Small offices and cramped partitioned areas don't
provide wall space for displaying large arrays of ideas. The typical office
hinders creative work.
At Disney Imagineering, it's the other way around. "Sketches are pinned
onto large storyboards. Dozens of them are added, taken away, switched around,
re-drawn, crumpled up and tossed out, then fetched from the trash can,
uncrumpled, and put back up."
A company that wants a creative culture needs to at least provide space that
will encourage this kind of activity. Big ideas have a much better chance of
conception and surviving birth when they have plenty of room. That great ideas
arise from these spaces must be attributed to the indomitable creative spirit
rather than the space. Creative people will make room, but you can save them the
trouble by offering it to them.
A place to protect ideas
Doug Hall, author of Jump Start Your
Brain and
operator of the world-renowned Eureka! Ranch, likes to compare new ideas to
babies. Like babies, ideas require care and protection in order to survive. You
don't know what they will do when they grow up and you'll never know unless you
nurture them and give them a chance. Furthermore, how you raise them will have a lot to do with how
they turn out.
The nurturing as well as the generation of ideas needs to take place in a
risk-free zone. A nest, where fledgling concepts won't succumb to idea predators
— those who would kill them before they have a chance to fly as well as those
who might steal them. In fact, you should put at least as much security into
protecting ideas in their formative state as you put into guarding your ideas
from competitive eyes.
"At Walt Disney Imagineering there is no such thing as a bad idea,"
the imagineers write. "Each idea initially exists in a blue sky phase where
we are free to test, experiment, and imagine with hope and intent that we will
get somewhere." Marty Skylar, president of Imagineering, defines
"risk-free" this way. "You can dream, create new things, and let
your imagination go. No one's going to stomp on your because you came up with a
strange, weird idea, because that's what your leaders expect from you."
A creative space can also be your company's idea warehouse. Whether in
computer files or file cabinets, all ideas that can't be immediately
implemented, should be stored where they can be retrieved easily, whether for
research or inspiration.
A place to play
When I was young I painted like Rafael.
It has taken me a lifetime to learn how to paint like a child.
—Pablo Picasso
Michael Michalko attributes Disney's success to "his ability to draw out
the inner child in his business associates and combine it with their business
acumen." Michalko advises play because it relaxes tension in a group and
leads to less "fixation and rigidness" and therefore, more spontaneous
output.
We demonstrate in our Right Brain Workshops that if someone generates X number of
ideas when they work alone, they will generate at least 2X, or twice as many,
working in a group. Playing a game that involves random stimulation, they will
generate X2 number of ideas. Not only do they generate more ideas at
play, the ideas generated by playful groups are always better.
It's always intrigued me that we "play" musical instruments and
when we act on stage, we call it a "play." Both of these things, music
and acting, are purely creative activities. Play is very similar to creativity,
if not the same thing. When children play, they experiment with new roles and
situations, preparing themselves, better than any formal lessons can, for
similar situations they will face in life. What better way to prepare for a
presentation, to act out a consumer's reaction to a new product, or run through
a sales proposal — than role playing? What better place for role playing than
a room where fun is know to reign, where risk is not a factor?
A place to showcase
Apart from the purely practical reasons to set aside creative space, consider
the emotional rewards. They may be more difficult to measure and justify, but
they deliver more powerful results in terms of employee satisfaction,
performance, and loyalty. A creative space makes tangible your commitment to
creativity. You can let your team plaster it with awards or staff baby pictures.
Either way, the effect is to say that the room belongs to them.
Andy Stefanovich in charge of what's next at the Richmond, Virginia,
creative agency, Play, explains that his clients are, "attracted to our open-mindedness and value our ability to help them think differently."
Play's creative space drives home the message of creative leadership from every
room, nook, and cranny. Its two floors of creative space include five concepting
rooms, each designed to support the different ways their people create.
"Walt Disney Imagineering is not an art museum, but we do have one of
the largest and finest collections of original paintings in the world. The
artists who have dedicated their lives and talents to Disney dreams may not be
world-famous, but their work is our greatest treasure."
A creative space demonstrates your company's concern for and commitment to
creativity. This can have a continual positive effect on employees, and an
immediate positive impact on visitors, especially new recruits, clients, and
prospects.
Creativity is not like the weather: You can do something about
it.
—John Kao, Jamming
In Jamming: The art and discipline of business creativity, John Kao
advises managers to perform creative audits of their organizations. Kao's audit
covers eight sections. The final section includes the questions, "What
systems are in place for generating creative ideas… to stockpile and protect
such ideas… to reward such ideas?"
If you ask these or similar questions as part your own creative audit and
find that you need to improve these systems, a creative space can serve as one
of the tangible ways to do so.
The open office
Kao says that "place confers tangibility to creativity." He devotes
Chapter Five of Jamming to "Clearing a Place for Creativity"
and examines places built to encourage and facilitate creative thinking.
Most of us are familiar with one successful model — the open office. The
modern metropolitan newsroom probably remains the most familiar example of an
open office, so vividly presented in the post-Watergate film, All
the President’s Men.
Gerald Haman, founder of the Creative
Solutions Network, created a space at his headquarters in Chicago called
the Thinkubator. It provides what Fast Company calls, "wide-open
intellectual spaces."
After acknowledging that all sorts of places can foster creativity, Kao
explains how the open office rockets communication and collaboration to
unprecedented levels. These indispensable ingredients for creativity can be
further enhanced when cross-pollination is added to the recipe.
Cross-pollination, one of the most powerful catalysts for discovery, involves
introducing ideas from diverse and exotic sources. The more diverse and exotic,
the better, and the greater the chances of happening upon a surprise collision
of normally unrelated ideas, resulting in a winning combination. The easier it
is for creative workers to collide with ideas, the better.
Considering this, the ideal, open office would not be one place. It would be
everywhere, open to the world. It would receive and consider every idea from
anywhere — past, present, and future. In fact the world is building this
"office" on the Internet. Without a doubt, the Internet should
integrate with your creative space and it can serve as a model for the kind of
physical openness you want to achieve in an office-based creative space. With or
without it, the principal model for your creative space should be the open
office, its principal characteristic, openness.
You may consider it unrealistic for your business to leap into the arms of
wired office openness. However, you can begin to enjoy many of the pay-offs of a
completely open office by at least tearing down some walls. Promoting creativity
in the workplace always involves tearing down walls be they physical, mental,
operational, procedural, or political.
Before I built a wall I'd ask to know
What I was walling in or walling out
—Robert Frost, "Mending Wall"
There are two sides to every wall, from a 10-foot-wide wall in the Tower of
London to a pre-fabricated divider in your office. One side prevents outsiders
from invading, the other protects insiders from invasion. Neither the preventive
side nor the protective side fosters creativity.
In the workplace, the preventive side discourages collaboration, limits
cross-pollination, prevents creative performers from getting all the information
they crave — all of which inhibit creativity and retard innovation. The
protective side protects turf, stifles spontaneity, insulates people from
dealing with issues and conflicts, and generally helps maintain the status quo.
Intangible walls
A creative workspace needs to clearly define itself as a place where the
walls put between people because of hierarchies are ignored, where spontaneity
rules, and where there's no such thing as a bad idea. You must prevent the
intangible walls of authority, politics, hidden agendas, tradition, and the like
from rising within your creative space. A sort of benign rebellion needs to
reign somewhere in order to encourage wide-open communication, enthusiastic
collaboration, and broad-spectrum cross-pollination. To understand why, we
should review just how creative ideas come to be.
How we think
Dr. Edward de Bono, author of Serious Creativity
and recognized as a leading creativity guru, writes that
"The brain works to make life easy by making things routine. We form
patterns of thinking and behavior and then we use these patterns." De Bono
devotes much of his work to helping people understand that breaking these
patterns is critical for creative thinking and how to develop creative thinking
skills. He writes, "The creative process is an interruption in the smooth
flow of routine in order to pay deliberate attention at some point."
Productive organizations achieve success by applying knowledge (what we
know), within a context (the business). Ironically, what we know also holds us
back. The history of discovery bears this out. All important breakthroughs
contradict some established knowledge. If creativity is "in with the
new," it always demands "out with the old." Creative thinkers
challenge what we know — they hammer away at the wall of knowledge. The story
of progress contains a series of chapters on barriers destroyed. You can
progress by providing a safe, risk-free place for destruction.
How do we create?
This question deserves almost all the books written about it. Nevertheless,
distilled down to the essential elements, the formula for creativity might look
like this:
T + E = P
where T is trial, E is error, and P is progress.
Consider a toddler teaching himself to walk. He stands up, falls down,
repeating the process until eventually he walks. Parents provide a safe and
encouraging place for this process to happen. Motivation reaches a peak when the
toddler realizes that mom and dad aren't as interested in toting him around.
That in order to get what he wants, he's going to have to follow their example
and put one foot in front of the other. Nature takes care of the rest.
Richard Feynman, the legendary bad boy of physics and Nobel laureate,
inspired a formula similar to T + E = P. When asked to
describe Feynman’s method of solving problems, a colleague replied, "You
write down the problem. You think very hard. Then you write the answer."
It's good to know that the toddler, Feynman, and all creators fail. In fact,
it's tempting to measure creative performance by the number of failures one has
chalked up.
A creative space must provide, in addition to freedom from typical and
traditional restraints, a sort of sanctuary where trial, error, and failure are
not only tolerated, but expected in the interests of progress.
Where do we create?
Kurt VanEss studies space and how it affects work. In addition to his
position as a corporate sales support specialist for Steelcase in Grand Rapids,
Michigan, VanEss curates the Meyer May House, built by Frank Lloyd Wright.
Entertaining his clients at the Meyer May House, talking about Frank Lloyd
Wright over a gourmet lunch, VanEss demonstrates, as he extols, the power of
environment.
He points to Steelcase research which finds that 80% of creative ideas happen
in informal spaces. And he works for a company which is transforming its
corporate headquarters to address this fact. Steelcase currently assigns 70% of
the square footage in its corporate headquarters to informal space.
In several surveys of clients, we ask, "Where are you
and what are you doing when you get your best ideas?" The number-one
response--"driving in my car." Showering, jogging, and listening to
music follow as other inspiring situations. A survey by Chic Thompson crowned
the bathroom "throne" as the principal seat of inspiration.
More importantly, no one claimed to get great ideas in the office or the
office restroom. Every setting listed as the
scene of creative inspiration involves fun or pleasure. Not one involves
thinking or working on the problem! The ideal setting, then, is away from the
workplace goofing off. How can this be?
Consistently creative people open their doors to all sorts of possibilities.
The more possibilities they consider, the better their chances of letting in the
wild idea that, combined with what they know and molded by their specific
skills, makes an unmistakably breakthrough idea.
In short, the creative process thrives on diverse and exotic stimulation.
Which is why creative people need and seek stimulation. The typical office
discourages diverse stimulation. So creative people find it elsewhere.
George Kneller, in The Art and Science of Creativity, provides
examples of creative spaces great creatives have devised.
"Schiller, for example, filled his desk with rotten apples;
Proust worked in a cork-lined room; Dr. Johnson surrounded himself with a
purring cat, orange peel and tea; Hart Crane played jazz loud on a Victrola."
Kneller continues, "An extreme case is Kant, who would work in bed at
certain times of the day with the blankets arranged around him in a way he had
invented himself."
It would be foolish to argue that quirky creative spaces inhibit creativity.
Nevertheless, you may not want even one of your employees to accumulate rotten
apples. But if you absolutely must keep creative people in the office, at least give them
a place where they can escape its everyday rigors. The more fun and comfortable
the place, the better. The more suited to creative teamwork, the better.
What a creative space should provide
Pages upon pages have been published about creative-thinking techniques.
Books full of creative games and exercises crowd bookstore shelves. Most of
these tools and techniques can improve creative work wherever they are used.
Likewise, the environment in which people work, using whatever tools and
techniques they choose, can also improve how creatively they perform. Think of a
working environment as a creativity tool. It won't make people more creative,
but they can use it to improve their creative work.
We demonstrate this over and over again to groups we take to zoos, museums,
restaurants, and rustic resorts. Getting away, crossing the bridge from the
workplace to a play-place, puts people in a less stressful state of mind. Better
work results, because fresh and unusual sights and sounds stimulate better work.
People know they are allowed to have fun at a zoo and they do. With the
restraints of performance removed, they perform better!
This comes as no surprise to anyone who has ever been inspired by a night in
Paris, a flight through the Grand Canyon, a spontaneous walk in the woods, even
an invigorating business conference. Some environments reinvigorate us by
flooding our senses with new sensations. When new sensations collide with
whatever happens to be on your mind, you are literally forced to make thousands
of new connections, to see hundreds of new possibilities.
Attention
Human attention and energy are a limited resources. We need good health,
adequate sleep, and a healthful diet to sustain productive energy. After that,
attention is sustained by need and the promise of reward. People come equipped
with the ability and need to create. The trick is to focus and sustain their
attention on your company's needs. Then, to get them to work on them as
enthusiastically as they would on their own needs. Part of the solution is to
make your problems, their problems. This involves sharing the rewards of their
solutions. A creative space can not solve this aspect of attention, but it can
assist.
Stimulation
Stimulation arouses our attention. We are bombarded with stimuli which
constantly compete for our attention. Individuals differ greatly with regard to
how much and what kind of stimulation arouses their attention, but it's clear
that too much or too little stimulation becomes non-productive in the workplace.
If the workplace becomes familiar, and what workplace doesn't, stimulation from
the workplace itself diminishes. Creative space can stimulate, especially if its
users are allowed to manage the stimulation to suit their needs.
In his article, "What's
the Big Idea?" Curtis Sittenfeld describes the Creative Solutions
Thinkubator. "It's a combination rec room and art gallery, and it's filled with fun ( and in some cases bizarre ) gizmos and gadgets. There's custom furniture in the shape of a light bulb, a conch shell, a bright-red pair of lips. There's an
'aroma odorizer' that spills out 'creativity scents.' There's a sound system with a 500-CD jukebox, along with a collection of more than 5,000 CDs. There's a Wall of Wonder, which displays photos of the skylines of 30 cities. There's a team-brainstorming area that converts to a disco."
Focus
In order to focus their attention, that is, work in alignment with the
organization's goals, individuals needs to clearly understand: management's
expectations of them, the organization's vision, its mission, and their role in
achieving the organization's goals. In order to work creatively, they also need
the authority and freedom to accomplish their mission with as little
interference as possible.
Walt Disney built his empire of the imagination using an idea-generating
process called imagineering — a combination of imagination and
engineering, as the name suggests. The process is divergent, that is, it takes
in ideas from anywhere. At the same time, however, the imagineers are focused.
One imagineer explains, "Our process works because as individuals, we
approach the idea differently, but together, we share a single vision."
That said, the question becomes, what kind of stimulation can a creative
space provide to help focus creative energy and attention on your company's
objectives?
What do you want your creative space to do?
Talking to Ron Lieber of Fast Company, Dan Wieden, founder and CEO of Wieden+Kennedy
explained that he wanted new space to help people "live creative lives... I
don't care whether you're a writer or in finance — or simply coming to visit
us. If we're helping people lead surprising, audacious lives, that will infect
everything else we do here." You will be off to a great start if you can
define your objectives as clearly and succinctly.
How to make the space work
A creative space will support creative collaboration to the degree that it
attracts teamwork to it. In biology we learned that plants and animals survived
when, among other things, they found their ecological niche — that place which
supplied their survival needs. When a life form left an ecological niche another
would soon fill it. You can plan a creative space thinking of it as a kind of
creative ecological niche. Let it supply the needs of your teams. Then, as in
the Field
of Dreams, "If you build it, they will come."
More and more, the traditional connections between work and location have
become blurred. Whether its what they see on TV or how they worked in college,
new workers expect to find themselves in loose-fitting clothes, in a loosely
organized room, intently focused on a problem, throwing themselves into their
work, collaborating free of corporate pecking orders.
In college, you worked in whatever place best suited to her
work — dorm room, cafeteria, library, campus lawn. Teams organized themselves
on the fly. And they worked.
Wieden hired a young, unknown designer to design his creative space, then
invited a young, contemporary-art organization to take up residence there.
Flexibility
Since you can't predict what next year's breed of worker will expect or how
their expectations will change, allow yourself maximum flexibility. Let the
users of the space define the space. Your overarching strategy should be to
attract and keep the new breed of knowledge workers emerging today. They have
been trained to be information analyzers, idea generators. They will create the
future for you if you support them with attractive space that supports the
creative work they are prepared to perform.
Feeling
The most difficult concept for some of us to grasp is the concept of how a
room feels. Allen Cawley,
director of the Innovation Station, a new creative space at Georgetown College
(near Lexington, Kentucky), describes what he looks for in a creative space.
Someone walking in should feel comfortably disoriented.
It should wake up your brain.
It should scream collaboration.
Comfortably disoriented
Disorientation is essential to creativity. It's been described other ways,
but in order to move from the old to the new, we have to change our orientation.
We have to agree to change something, to look at things in new ways, and take
the risks which that implies.
In order to comfortably disorient, a room can present itself as playful. It
can exhibit design elements and furnishings that challenge our expectations. For
example, the entire building which houses the University of Cincinnati College
of Design, Art, Architecture, and Planning (DAAP) is meant to disturb one's
expectations. Walls are not vertical, halls are not straight, and rooms are not
laid out in familiar shapes.
Wake up Your Brain
While the room should be ergonomically comfortable, it should not make you
want to lie down and go to sleep. The challenge to stay awake and create should
be clear. A place that says, "risks will be taken here," can be
disconcerting, whether or not you're used to taking risks. But then risk is not
risk unless it's somewhat unsettling.
Scream collaboration
Bob Dylan is supposed to have said, "Money doesn't talk, it
screams." That's the kind of screaming we're talking about. Clear and
direct. There should be no doubt whatsoever that this is a place to create,
collaborate, and have fun. Someone about to use the room should see the tools
they need, not just adequate tools, the best you can afford. Computer and
telecommunication tools help convey this message as well as support
collaboration.
Planning
Before designing, consult with your future users. A formal questionnaire can
draw out answers to some basic needs and wants, uncover problems, and get the
team's creative thinking on the next step — offering their ideas.
Jordan Ayan, in his book, Aha!
provides some of the questions you might want to ask to see how your people feel
about their work environment:
1. When you are trying to be creative, do you ever wish you had a better
place to work?
2. Are you willing (or allowed) to redecorate your office or work space?
3. Would you consider moving to a location that makes you feel more creative?
Seed your idea session with the responses to your research as well as with
examples of what other companies have done.
In your planning meetings consider the activities, culture, and behavior of
group members. Document and outline all of these elements. Take the needs and
wants and ideas of your team, give them to an internal group or outside
consultant as soon as you've lined up the financial commitment.
When you build or remodel a room, don't ignore off-site opportunities. Parks,
the zoo, amusement parks, museums, fitness centers, the roof, and other outdoor
areas might offer temporary or additional creative space in addition to what you
build. Can you make arrangements to use a nearby park, museum, or building with
outstanding stimulation features? Don't sacrifice your creative space for an
off-site space, but enhance your own by making it a base for regular off-site
field trips.
John Kao advises that "Place is essential to creativity, and the
construction, or deconstruction, of place can be every bit as creative as
anything that occurs within its confines." If your success strategy
includes creative performance, then creativity and the essential place will be a
significant contributor to your company's success. Therefore, if you can find
money for technology, people, business process, you can find money for space.
Kurt VanEss of Steelcase says that "space can me the cheapest part of
preparing for the future of the way people work — more collaboratively."
Design
Yahoo.com and other leading Internet portals allow users to
customize the user experience. For example, if you use Yahoo as your home base
or portal to the rest of the Internet, you can customize the first Yahoo page
you see when you enter the Internet, to present you with the features you prefer
rather than accept the default Yahoo page would normally provide. Yahoo offers
this service so that you will feel more at home with "My Yahoo," as
your customized home page is called. In which case, you'll use Yahoo more often
or even exclusively. My Yahoo is an excellent design model to follow.
As if they've learned this lesson from Internet portals, Play creative agency
has created different spaces to support the different ways their people create.
They bordered their Greenroom with glass walls. In the Garage people can make a mess and close the steel door. And for
those who need a quiet place to ponder and reflect, there's the Shhh Room with couch, bookshelf,
and think cards.
Location
Talking to people who have built creative spaces, the only place I've ever
heard mentioned as taboo, was the basement. Rick Tabb of Workshops said,
"You’re going to kill it right there. No matter how many bright colors
you put on the wall, a creative room needs the right amount of natural light in
order to work."
With that in mind, your creative space should also be easily available to
everyone who will use it. When in use it should be situated so that it won't
interfere with other work in the building. Creativity can be noisy.
Construction
The users of the creative space should be its designers, and they will
probably come to most of these obvious recommendations themselves. But here are
a few guidelines worth considering.
High ceiling to communicate openness
Plenty of room (square feet per user) for freedom of movement
Stimulating colors and textures to encourage play and participation
Sound proofing, echo baffling to protect the rest of your office from
distraction
Furnishings
Add furnishings for comfort.
Don't go for products. Plan, then find products to suit plan.
Stay flexible, use reconfigurable elements.
The fewer nailed-down items, the better, the more opportunity for new
solutions.
Provide lots of work surface and make it obviously visible.
Encourage kindergarten-like sprawling and stretching out.
Include a food source, refrigerator with fruit and beverages, coffee making
equipment.
Lighting
Rick Tabb recommends natural light, but accepts other sources in the
following order if natural light is not available.
1. natural light
2. full-spectrum incandescent
3. full-spectrum fluorescent
4. regular incandescent
5. regular incandescent
Color
According to Doug Hall, "loud colors cultivate loud ideas."
However, few writers are as specific about color as Jordan Ayan. He claims that
warm colors — red, oranges, yellow, brown — excite people and increase
energy. The cool colors — blue, green, grey — create a calming effect. If
you intend to use color to produce a specific effect be sure not to paint
yourself into a corner. Be sure to vary color for stimulation. Room for posters
and other colorful hanging works can help keep color stimulation fresh.
Music
Music has the power to affect people's mood and mood affects performance.
While these effects have been studied and the findings exploited for everything
from driving young men to the deaths in battle to calming claustrophobics in
elevators, your best bet is a reliable CD player and a budget for stocking your
space with the CDs your team selects.
Thinkubator's creator, Gerald Haman used to produce music, so it's no
surprise that music plays a big role at his creative space. Visitor get to
choose the music and choose from a music menu during breaks. They also pay
requests.
Doug Hall favors television theme songs, because they help us recall shared
experiences, but almost any kind of music can do that, depending on your
audience. For opening a session and during breaks, we've found Motown music to
be among the most universally acceptable, but that could change tomorrow. For
concentration, groups seem to appreciate classical and jazz without lyrics.
Environmental sounds also create an stimulating ambiance.
Temperature
Rick Tabb recommends keeping a room just a little on the cool side in order
to keep an edge on people's energy. Coolness encourages movement and activity.
But in the end, you want to give the people in the room the ability to regulate
the temperature and the flow of fresh air. Nothing happens without oxygen.
Technology
The most productive creative space has to compete with today's
telecommunication capabilities. Companies are collaborating online and
downloading information instantly from all over the world. Don't expect a group
working with library books and phone messages to compete effectively in this
arena. If you can't build it in now, make sure your room is ready to receive
online information access, retrieval, and storage capabilities tomorrow. This
could be the room where you also stage your video conferences.
If necessity is the mother of invention, then information is the fodder.
Don't scrimp on access to information.
Toys
The most outspoken advocate of toys is Doug Hall. "All of us have
children inside us. It's just that sometimes, it's hard to get the child to come
out and play. That's why toys are important." Taking toys very seriously at
the Eureka! Ranch, Hall and his Trained Brains provide pinball machines, yo-yos,
Nerf guns, Silly String, volleyball and basketball courts, an outdoor pool, and
more.
Hall has taught marketers of the world's most competitive products —
Disney, Nike, Pepsi — that play and playing with toys works. Play allows
people to establish immediate, common bonds. Toys make play much more tangible
and work much less like work. Let your people fill a space with toys and let the
games begin.
Attire
Casual, loose-fitting clothes are mandatory at the Eureka! Ranch. Hall writes
that creativity works best when you wear what you'd wear to wash your car.
"I take a strong stand on clothes. If you want to make things happen, you
have to be comfortable."
In Jump Start Your Brain, Doug Hall recommends a "Watch Box"
— literally, a box into which all participants must drop their timepieces
before the session. We take it further. Players in our workshops must enter
stripped of neckties, epaulets, or any other corporate status symbol.
Food
The first thing out of Rick Tabb's mouth on this subject was, "No prime
rib." Make sure creative players have access to good, fresh food. The room
should have what Tabb calls a self-fueling station. He recommends fruits,
granola, sugar, caffeine, and the book The
Way Life Works by Mahlon Hoagland and Bert Dodson. In it you'll
find easy-to-follow directions on how to fuel the human body for maximum
performance.
Jordan Ayan tells us that carbohydrates tend to cause drowsiness while
protein tends to increase alertness. Scientific research apparently points to a
low-fat, high-protein diet as a contributor to creative performance. Science
also supports the experience that coffee delivers clear, quick thinking.
Again from "What's
the Big Idea?" "'When you're in a meeting and you're hungry, your mind focuses on eating rather than on
thinking,' Haman says. So visitors to the Thinkubator enjoy an endless supply of snacks -- including fruit, candy, herbal energy boosters, and, yes, cookies in the shape of a light bulb."
Finally, Doug Hall says, "When the belly is glutted with heavy grub, it
seems your body spends so much energy processing food that the brain is
shortchanged."
Following through
Smokey the Bear used to remind us that a mere spark could ignite a raging
forest fire. "Only you can prevent forest fires," he'd say, pointing
an admonishing paw. It's important to keep in mind that a manager's job is to
get around Smokey. To make sure the sparks don't get stamped out. Even the
hottest creative ideas will die unless they are fanned. The single most
important challenge for a creative manager is to make sure creative fires are
fanned not extinguished.
Some basic rules, then, for making sure fire drenchers don't ruin your
creative space.
1. Everybody, strip your stripes.
2. Expose hidden agendas or leave them outside.
3. Shift into collaborative gear.
4. Play. Act think like a kid and you'll start thinking like one.
Like all creative tools and techniques, a stimulating workspace features can
help improve creative work. But it is no substitute for a team of highly
motivated creative people taking an active part in making their own creative
culture.
We have a most instructive principle for inspiring creative culture in the Declaration
of Independence. It declares that "Governments are instituted among
Men, deriving their just Powers from the Consent of the Governed…"
Substitute any authority, including corporate authority, for
"Government" and you have the basis for ensuring motivated teams in
your creative space.
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